Our Warranty

Please Note: All products must be registered before we can process your return.

Lux offers a 1-year limited warranty for any defects in materials and workmanship from the date of original retail purchase. This is strictly limited to the repair or replacement of the purchased product and does not cover damage caused by physical or natural destruction, misuse, or other external causes. Any attempt to disassemble the Lux product will result in the withdrawal of warranty privileges.

The customer is responsible for all shipping and handling costs along with proof of date of purchase (hold on to your receipt).

$30.00 will be charged for shipping & handling to North American customers and $50.00 will be charged to International customers.
All prices are in US funds. Additional charges may apply to International orders.

To facilitate the speed of your replacement, all guidelines below must be followed.

  1. Please send us a message with a description of the issue you are having by clicking here, filling out the form, and selecting ‘Customer Service’ from the dropdown menu. You will receive a response shortly instructing you how to proceed.
  2. When you are instructed to send in your product, please include only the defective product, charger, a copy of your receipt, and your current full mailing address.
  3. For sanitary reasons, any paperwork must be included in your return package separate from your product.
  4. Include a note describing the reason why your product is defective. This helps us to diagnose the cause of the defect and get your exchange back to you quickly.

Lux must be notified about your return-item prior to beginning this process. Lux reserves the right to refuse and return damaged items that do not follow the above description after inspecting the returned item. All shipping, importing, and returning costs are non-refundable and will be charged to the customer. If Lux decides to replace the component, the replacement will not extend the life of this warranty. Lux will not accept any additional charges for work performed by the customer or a third party unless it is authorized by leafvibes.com. All Lux products are sold as novelty items only.

In order to be sure that you receive our email responses, please add any e-mail from bmsenterprises.com to the safe senders list in your e-mail account settings.

Registration Form

1-Year Limited Warranty Claim Form

PLEASE NOTE:

Damages from use of a silicone lubricant will not be warranted. Always use a water-based lubricant for all LUX products.